Unbelievable Water
We stand behind every case we ship. If your order arrives damaged, defective, or incomplete, we will make it right. Because our product is a consumable beverage, most issues are resolved with a refund or a replacement and you do not need to ship anything back to us. The sections below explain exactly how each situation is handled.
This is the fastest path to a resolution. If your order arrives with damaged bottles, leaking packaging, or items missing from your shipment, contact us within 14 days of delivery with your order number and a photo of the issue. Once confirmed, we will issue a full refund or send a replacement at no cost to you. You do not need to return the affected product.
If you received the wrong product, contact us within 14 days of delivery with your order number and a photo. We will ship the correct item or issue a refund. You do not need to return the item sent in error.
If you change your mind, you may request a refund on unopened, undamaged product within 30 days of delivery. For these requests we may, at our discretion, issue a refund without requiring a return, since the cost of shipping bottled water back to us is rarely justified. Where a return is requested, the customer is responsible for return shipping unless the order qualifies under the damaged or incorrect sections above.
For health and safety reasons we cannot accept the return of opened or partially consumed product, and opened product is not eligible for a change of mind refund. Promotional items, free samples, and gift with purchase items are not refundable on their own.
You can cancel your subscription at any time, with no fee and no penalty, through your account dashboard or by contacting us at the email below. Cancellation stops all future renewals. Because each subscription order is billed and prepared in advance, the following applies:
Approved refunds are returned to your original payment method. Please allow 5 to 10 business days after approval for the credit to appear, depending on your bank or card issuer. We refund the price you paid for the eligible product. Shipping charges are refunded only when the issue was our error, such as a damaged, defective, missing, or incorrect order.
In states that operate a beverage container deposit or recycling program, deposit amounts and similar statutory fees are governed by that state program. Where required, these amounts are included in or excluded from a refund in accordance with applicable state law.
Email support@unbelievablewater.com with your order number, a description of the issue, and a photo where relevant. We aim to respond within 1 to 2 business days. For questions about delivery timing, please see our Shipping Policy.
We may update this policy from time to time. The version posted on our website at the time of your purchase is the version that applies to your order.
Unbelievable Water LLC, a subsidiary of Unbelievable Group Inc. 1860 E River Rd, suite 325-176, Tucson, AZ, 85718, US. Questions about this policy can be sent to the support email above.